We are hiring for A big Hospital in KSA

We are hiring for A big Hospital in KSA, there are requirements for #IT Onsite.

Attractive Salary

Other Benefits : VISA + Medical +Travel ticket + Accommodation+ Food+ transportation shall be provided.

Please share your Resume to: arabian.rec89@gmail.com

IT On-site #Technician

Responsibilities

• Serve as the point of contact for venue-based users seeking technical assistance over the phone, email, or in-person.

• Investigate and help resolve issues on customer’s IT domains using agreed troubleshooting methodologies.

• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.

• To be proficient on ITSM processes and consult end-users on workflow. Perform troubleshooting through diagnostic techniques and pertinent questions.

• Determine the best solution based on the issue and details provided by customers.

• Walk the customer through the problem-solving process.

• Document fix processes and help streamline procedures for future technical support

actions.

• Provide accurate information on IT services to the client groups.

Record incident and request updates and resolutions in the ticket logs

• Pass on any feedback or suggestions by the clients to the management team.

Identify and suggest possible improvements on processes and procedures.

• Participate in the bump-in, bump-out process. Deploy and configure all agreed on IT

equipment (PC, peripherals, printers, etc.) in relative spaces.

• Assist IT, Service Manager, with open tasks.

• Cooperate with assigned team on overall Event IT tasks for delivery of FWC.

Contribute to other Onsite IT Support activities.

• Report to the FIFA World Cup Qatar 2022 LLC Venue IT Managers

Skills Needed:

• Experience as an IT technician or other IT support role.

• Excellent understanding of computer systems, printers, mobile devices and other tech products.

• Ability to diagnose and resolve IT-related issues.

• Good knowledge of ITSM processes and best practices. Customer-oriented and cool-

tempered.

• Excellent communication skills.

• Proficiency in English, both written and verbal

• Arabic is an asset