We are hiring for A big Hospital in KSA, there are requirements for #IT Onsite.
Other Benefits : VISA + Medical +Travel ticket + Accommodation+ Food+ transportation shall be provided.
Please share your Resume to: firstname.lastname@example.org
IT On-site #Technician
• Serve as the point of contact for venue-based users seeking technical assistance over the phone, email, or in-person.
• Investigate and help resolve issues on customer’s IT domains using agreed troubleshooting methodologies.
• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment.
• To be proficient on ITSM processes and consult end-users on workflow. Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Document fix processes and help streamline procedures for future technical support
• Provide accurate information on IT services to the client groups.
Record incident and request updates and resolutions in the ticket logs
• Pass on any feedback or suggestions by the clients to the management team.
Identify and suggest possible improvements on processes and procedures.
• Participate in the bump-in, bump-out process. Deploy and configure all agreed on IT
equipment (PC, peripherals, printers, etc.) in relative spaces.
• Assist IT, Service Manager, with open tasks.
• Cooperate with assigned team on overall Event IT tasks for delivery of FWC.
Contribute to other Onsite IT Support activities.
• Report to the FIFA World Cup Qatar 2022 LLC Venue IT Managers
• Experience as an IT technician or other IT support role.
• Excellent understanding of computer systems, printers, mobile devices and other tech products.
• Ability to diagnose and resolve IT-related issues.
• Good knowledge of ITSM processes and best practices. Customer-oriented and cool-
• Excellent communication skills.
• Proficiency in English, both written and verbal
• Arabic is an asset